Services and Support
We help you achieve your goals through exceptional service and support.
FENGCHI is more than a machinery supplier—we are a long‑term partner committed to your production success.
Services and Support
We help you achieve your goals through exceptional service and support.
FENGCHI is more than a machinery supplier—we are a long‑term partner committed to your production success.
FENGCHI in Numbers
Comprehensive Service Solutions
From pre-sales consultation to post-installation support, we provide everything you need for optimal machine performance.
24/7 Technical Support
We offer round-the-clock support for all technical issues.
Installation & Commissioning
Professional on-site installation, setup, and commissioning. Comprehensive training for your team.
Training & Documentation
Comprehensive operator and maintenance training programs. Complete technical manuals and video tutorials.
Multilingual Assistance
Our engineers and support staff speak your language—technical queries are never lost in translation.
Remote Diagnostics
Our self‑developed operating system allows remote control for debugging, software updates, and parameter adjustments.
Global Support Network
11 service centers worldwide with 50+ sales agents. Local expertise with global standards.
Global Support Centers
With service centers across six continents, local support is always within reach.
After Sales service begins with the arrival of the machinery at the customer’s factory.
To maximize investment whether a single machine or an entire line, the equipment needs to enter the existing production quickly and deliver its contribution. Fengchi offers a dedicated team of technicians that assemble, calibrate and commission the machinery.
Our engineers teach customer operators the machines function, calibration, available options, best practice and scheduled housekeeping.
Fengchi is always available to its customers if they have a problem, concern or malfunctionwith their machinery.
Frequently Asked Questions
Can you help us choose the right machine before ordering?
Yes. We can review your production goals, materials, board sizes, and expected speed to recommend the most suitable model.
Do you offer support for overseas installation?
Yes. We support international customers through remote guidance and regional service coverage, depending on the project and location.
How do I request spare parts?
Contact our team with the part name, machine model, and a photo if possible, and we will help identify the correct item.
What information should I send for support?
Please include the machine model, serial number if available, a short description of the issue, and clear photos or video when possible.
Talk to Our Support Team
Whether you need pre-sales advice, commissioning help, or after-sales service, our team is ready to assist.