Services and Support
We help you achieve your goals through exceptional service and support.
FENGCHI is more than a machinery supplier—we are a long‑term partner committed to your production success.
Services and Support
We help you achieve your goals through exceptional service and support.
FENGCHI is more than a machinery supplier—we are a long‑term partner committed to your production success.
Comprehensive After-Sales Support
At FENGCHI, our relationship doesn’t end at delivery. We provide end-to-end support to ensure your equipment operates at peak performance throughout its lifecycle.
Warranty Coverage
All Fengchi machines come with a 12-month warranty from the date of installation. This covers manufacturing defects, component failures under normal use, and labor for repairs. Extended warranty options are available upon request.
- 12-month standard warranty
- Extended warranty available
- Free parts replacement during warranty
- Remote troubleshooting included
Technical Support
Our dedicated technical support team is available to help you with installation, setup, troubleshooting, and optimization. We offer both remote and on-site support to minimize downtime.
- 24/7 remote technical assistance
- On-site engineer dispatch
- Video call troubleshooting
Spare Parts Supply
We maintain a comprehensive spare parts inventory and can ship most components within 24 hours. Our parts catalog covers all current and legacy models, ensuring your production never stops for long.
- 24-hour dispatch for critical parts
- Full parts catalog for all models
- Wear parts kits available
Training Programs
We provide comprehensive operator and maintenance training to ensure your team can get the most from your Fengchi equipment. Training is available at our factory or your facility.
- Operator training at delivery
- Advanced maintenance training
- Online training videos & manuals
Our Support Process
Contact Us
Reach our support team via phone, email, or WhatsApp with your issue description.
Diagnosis
Our engineers diagnose the problem remotely or schedule an on-site visit if needed.
Solution
We provide a clear solution plan with timeline, parts needed, and cost estimate.
Global Service and Support Centers
With service centers across six continents, local support is always within reach.
As of April 2026, more than 3,500 FENGCHI and ONEZIM post-press machines have been installed in over 60 countries and regions across six continents. This global presence reflects strong customer trust and long-term industry experience.
To support customers worldwide, FENGCHI has also established 11 service and support centers around the globe. These centers help ensure that customers receive timely assistance wherever they are located.
FENGCHI continues to expand its international footprint and strengthen its sales and service network. The company is actively seeking new partners in regions where it does not yet have a presence, with the goal of bringing innovative post-press machines and solutions to local printing and packaging manufacturers.
Frequently Asked Questions
Can you help us choose the right machine before ordering?
Yes. We can review your production goals, materials, board sizes, and expected speed to recommend the most suitable model.
What is the warranty period for Fengchi machines?
All Fengchi machines come with a standard 12-month warranty from the date of shipment. This covers manufacturing defects and component failures under normal operating conditions. Extended warranty plans are available for purchase.
Do you provide installation and commissioning?
Yes, we provide professional installation and commissioning services. Our engineers will visit your facility to install the machine, perform test runs, train your operators, and ensure everything is working perfectly before handing over. This service is included in the machine price.
Can you customize machines to my requirements?
Absolutely. We offer OEM/ODM services and can customize machine specifications including working width, speed, and additional features. Contact our sales team with your specific requirements and we’ll provide a tailored solution.
How do I request spare parts?
Contact our team with the part name, machine model, and a photo if possible, and we will help identify the correct item.
What is the typical lead time for delivery?
Standard models typically have a lead time of 15-30 working days. Customized machines may require 30-45 working days depending on the complexity of modifications. We always provide an estimated delivery date at the time of order confirmation and keep you updated throughout the production process.
Need Technical Support?
Our team is ready to help. Contact us for any questions about pre-sales advice, installation, maintenance, or spare parts.